Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust – Involvement Bank
Published:
Alane Bould explains how people with lived experience of mental health services ensure that the voice of lived experience is throughout the Trust.
Talking Points
This video looks at:
- How investment in meaningfully involving children, young people and adults can support development and improvement of practice, services and support.
Reflective questions
Consider examples from your own organisations and practice:
- How does your organisation gather, and act on, feedback from children, young people, families, adults and carers?
- What might your organisation do to make learning from feedback part of its culture?
Professional Standards
PQS:KSS - Relationships and effective direct work | Communication | Analysis, decision-making, planning and review | Promote and govern excellent practice | Effective use of power and authority | Purposeful and effective social work | Creating a context for excellent practice | Support effective decision-making | Person-centred practice | Direct work with individuals and families | Effective use of power and authority as a practice supervisor
CQC - Effective | Caring | Responsive
RCOT - Service users | Communication | Identify needs