Practice Pointer - Supporting difficult conversations in social care
Practice Pointer - Supporting difficult conversations in social care
Delivered online using Microsoft Teams.
12:00 - 13:00 Wednesday, 4 September 2024
This session will focus on approaches and techniques for supporting difficult conversations in social care and health.
The session is part of our rolling programme of engagement activities. Join us for 60 minutes on the first Wednesday of the month to explore key messages on a core topic, reflect on the impact on practice, and discover Research in Practice resources to help you to further engage with the subject.
Audience Types
Practitioners
Senior practitioners
Strategic leads
Team leaders
Professional Standards
PQS:KSS - Communication | Relationships and effective direct work | Purposeful and effective social work | Effective use of power and authority | Developing excellent practitioners | Creating a context for excellent practice | Developing excellent practitioners | Person-centred practice | Direct work with individuals and families | Effective assessments and outcome based support planning | Developing confident and capable social workers | Assuring good social work practice and development | Relationship-based practice supervision | Effective use of power and authority as a practice supervisor
CQC - Effective | Well-led
PCF - Professionalism | Values and ethics | Intervention and skills | Diversity and equality
RCOT - Understanding relationship | Demonstrate quality | Qualified | Communication | Collaborative
Difficult conversations in social care: Frontline Briefing (2023)
Social care professionals will often have to discuss emotionally challenging topics with the people they support and their colleagues. This resource contains key messages from research and a range of tools to develop relational practice in this context.
Supporting practice: having courageous conversations
This webinar will explore why some conversations may feel ‘difficult’ or ‘uncomfortable’ and will support you to reflect on your practice by identifying strategies that can be used to prepare and take forward courageous conversations. Ensuring you are able to identify and receive support around courageous conversations is also covered.
Non-violent communication
Non-violent communication, or compassionate communication, is a tool that can be used in emotive situations.