Virtual conversations: Practice Tool (2021)

Published: 06/08/2021

Author: Nosowska G


This Practice Tool aims to promote reflection, learning and practice improvement within virtual conversations in adult social care. It draws on the experience of the COVID-19 pandemic, during which virtual conversations have increased significantly, and looks to apply this learning to future practice.

Professional Standards

PQS:KSS - The role of social workers | Person-centred practice | Effective assessments and outcome based support planning | Direct work with individuals and families | Values and ethics | Developing confident and capable social workers | Relationship-based practice supervision

CQC - Effective | Caring | Responsive

PCF - Values and ethics | Diversity and equality | Intervention and skills

RCOT - Service users | Develop intervention | Screen needs

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